Admins are a crucial avenue to a successful health business and without the admin team being able to best control client bookings, the growth of a health business will be significantly hampered.

The real challenge for gaining this control over client bookings is the fact that the admin and reception team need to work with human behaviours, and you can’t simply follow the exact script each and every time. It’s a perfect case of systemizing the routine and humanizing the exception.

But there’s 1 key ingredient that all admins should know and be aware of at the very start of all client interaction that guarantees to have them in control and being able to best direct and control discussions with the client, bookings and ultimately all engagement and flow for that client within the health team.

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